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WaterAid partner feedback: Keystone performance survey 2014

Survey of our country programs partners. Report available in English and French.

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Survey of our country programs partners. Report available in English and French.

WaterAid partner feedback: Keystone performance survey 2014

Partnership is central to WaterAid’s approach, and critical to our effectiveness in working towards universal access to water and sanitation.

In 2014 WaterAid commissioned Keystone Accountability to conduct a survey of our country programme partners. Keystone has carried out similar surveys for 65 other International NGOs since 2010, and has received responses from a total of 3,926 southern partners. This provides a strong benchmark against which to compare WaterAid’s partner feedback.

The questionnaire was administered to WaterAid’s partners in English, French and Portuguese from 16 May to 20 June 2014. 122 responded out of 247 who were sent the survey.

This was the first time that WaterAid has conducted the survey and there are plans to repeat it periodically in the future.

The responses from our partners have highlighted weaknesses as well as strengths in our approach, and we welcome the feedback to help improve our partnerships in future. This will be supported by training in partnership practice and the partnership framework and toolkit finalised in 2015.

While the results from the survey are important, the real value is the opportunity it provides to have conversations with our local partners and across the whole organisation about the aspects of partnership the survey measures, and to help guide and inform development of our partnership strategies in the future. We have used the findings to identify specific recommendations in each country programme and when we repeat the survey in the future we hope to see our scores increase over time.

Published: Jun 20, 2014
Author: Keystone